Help

Help and support

Trouble with a purchase, a payment or your account? Use the chat button in the bottom-right corner of this page. You’ll be talking to a person, not the chart reader. If nobody’s online, leave your email and you’ll get a reply within one business day.

Prefer email? Write to hello@bhagyabidata.com. Either way, tell us the email address you paid with, which helps us find your order fast.

Please don’t send your birth date, time or place in the chat. We never need them to fix a purchase, and the site is built so they stay in your browser. For questions about your chart, use the chart reader instead.

किसी ख़रीद, भुगतान या खाते में समस्या है? नीचे दाएँ कोने के चैट बटन से हमसे बात करें, या hello@bhagyabidata.com पर लिखें। आप हिंदी में भी लिख सकते हैं।

Quick answers

I paid but never got my key

The key is emailed within a few minutes from hello@bhagyabidata.com, so check your spam or promotions folder first. You don't need the email to get in: sign in on the Account page with the email address you paid with, and everything you bought opens on any phone or computer. If it still isn't there, chat with us or write to us with that email address and we'll send it again.

My key isn't accepted

Paste the whole key, starting with bb1. and with nothing missing from either end. Each key opens its own product: a Match Report key opens the Match Report only, a Full Life Report key does not open the Brihat Kundli (a Brihat key opens both), and a Monthly Outlook key opens the monthly page only. If you're sure you have the right key for the right page, chat with us and we'll sort it out.

I was charged in a different currency, or a different amount

Prices are set in rupees. Our payment provider, Stripe, may show visitors outside India the price in their own currency, and some banks add a small conversion fee of their own. If the amount looks wrong, send us the email address you paid with and we'll check the payment.

Can I get a refund?

Yes. Paid reports carry a 7-day money-back guarantee: if a calculation is wrong we fix it and refund you, and if you simply didn't find it useful we refund you anyway. Chat with us or write to hello@bhagyabidata.com from the email address you paid with.

How do I cancel the Monthly Outlook?

Sign in on the Account page and choose Manage or cancel your subscription. You keep access until the end of the period you've paid for. If you can't find it, ask us and we'll cancel it for you.

How do I delete my account or my data?

Sign in on the Account page and choose Delete account, or write to hello@bhagyabidata.com. The Privacy Policy explains exactly what we hold and what we never do.

Useful pages: your account · terms · privacy